Quality of Care
At HeartCare Midwest, patient satisfaction is top of mind, Every Patient, Every Time! Your health is important to us, and how we care for you is our constant focus. That's why we continue to measure how satisfied patients are with the quality of care they receive and their overall patient experience at HeartCare Midwest.
Fayaz Malik, MD, Chief Medical Officer for the practice states, "Our physicians take patient satisfaction results very personally. We know that our physicians' attention to patient satisfaction improves the overall experience for the patient. We want to provide the best care possible."
National Recognition for Patient Satisfaction
HeartCare Midwest has been recognized nationally for its ability to score high in patient satisfaction. We continue to seek ways to improve our service to patients. And you are the key! Here are some recent scores from our patient satisfaction survey.
| Category | Score |
| Willingness to listen carefully to you | 4.83 |
| Taking time to answer your questions | 4.84 |
| Amount of time spent with you | 4.74 |
| Explaining things in a way you could understand | 4.83 |
| Instructions regarding medication/follow-up care | 4.80 |
| The thoroughness of the exam | 4.78 |
| Advice given to you on ways to stay healthy | 4.78 |
| Would you recommend this physician to others? | 4.92 |
At HeartCare Midwest, we continue to strive for the perfect score on the 5-point scale. Thank you for placing your faith and trust in the physicians and staff at HeartCare Midwest!
