Frequently Asked Questions
Q: Do we accept Medicare Assignment?
A: Yes, we do.
Q: What services do we provide?
A: Office visits, most types of stress tests, echocardiograms, several other cardiovascular ultrasound studies, EKG, Arrhythmia monitoring, cardiac CT, research, sleep apnea studies, specialty clinics (Lipid, Anticoagulation, Heart Failure, Device) and nutrition counseling. For more information, please visit our Services page here.
Q: Why does my payment not show on my statement?
A: Once a charge is paid, it drops off the statement, which only shows open, unpaid charges.
Q: Do you have any type of financial or charity assistance?
A: Yes, we do honor any charity letters you receive from local and surrounding-area hospitals.
Q: How do I reach the Billing Department:
A: Call 309.691.4410 and ask for the Billing Department.
Q: Where do I call if I have questions after office hours?
A: If your questions are urgent, please call the usual office number. You will reach the answering service, which will, in turn, contact the physician on call. If the reason for the call is not urgent, please wait until the next business day to call. Click here for contact information.
Q: How do I refill my medications?
A: Please note your supply of medication regularly. When you have filled your last refill or have less than a one-month supply, please contact the office during regular business hours. DO NOT wait until you are out of medicine. Click here for contact information.
Q: How do I cancel an appointment?
A: Please call the office of your appointment as soon as possible to report your cancellation. We request 24 hours notice whenever possible so we can see another patient during that time. You will not be charged for your cancelled appointment. Click here for contact information.
Q: Do you accept my insurance?
A: Yes, we accept all insurance, but we are not a network provider in all plans. Please contact your insurance company or contract coordinator in our business office at 309.589-6531, to find out if HeartCare Midwest is an in-network provider or an out-of-network provider with respect to your insurance company and/or plan. Click here for contact information.
Q: If I brought my medication in two months ago, why do I need to bring it in again?
A: Since your medications may change, it is important for us to verify your current medications at each visit.
Q: Why do I need a family doctor?
A: Since cardiology services are only a small part of your total health care, it is important for you to have a family doctor to take care of your overall needs.